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ISO 9001:2015 - Quality Management Systems

All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organisation, regardless of its type or size, or the products and services it provides.

Implementing a quality management system is likely to be one of the most important decisions an organisation will make.

Many companies and government bodies now require that all suppliers tendering for the supply of products and/or services have an accredited quality management system using ISO 9001 standard.

Quality management system is not about creating a monstrous pile of paperwork! It’s about improvement in ‘bottom line’ profit through:

  • Better efficiency

  • Risk assessment of processes

  • Continual improvement

  • Enhancing customer satisfaction

What it will provide is a means for you to take a more systematic approach to your business, enabling you to review and identify process deficiencies through continual improvement. A comprehensive risk assessment and analysis of processes will focus in ensuring business continuity.

ISO 14001:2015 - Environmental Management Systems

Implementing an EMS (Environmental Management System) is a systematic way to discover and control the effects your company’s activities have on the environment. The scope and severity of environmental legislation is ever-increasing. An EMS that ensures recognition of the requirements and compliance with legislation will ensure that fines are avoided.

Successful environmental management will evaluate all opportunities for cost savings whilst always ensuring customers are not affected.

The ability to demonstrate a responsible environmental attitude can dramatically improve the image of your organisation.

Achievement of certification to ISO 14001 should impress many groups of people:

  • Customers

  • Employees

  • Investors

  • Insurers

  • Regulators/statutory bodies

  • Environmental groups

ISO 45001:2018 - Health & Safety Management Systems

Organisations are coming under increasing commercial and regulatory pressures to control risk from their operations. Most organisations now ensure they comply with the appropriate legislation, with many realising the benefits a formalised approach to health and safety management systems can bring.

ISO 45001 standard was developed to bridge the gap where no international standard exists for occupational health & safety.  ISO 45001 has been designed to be compatible with ISO 9001 & ISO 14001, thus helping organisations to achieve an integrated management system.​

There are three compelling reasons why you should take health and safety management seriously:

  • Ensuring the health and safety of your employees

  • The need to meet relevant legislation

  • The need to maintain a good business reputation

It makes good commercial sense to formalise any existing health and safety management system and opt for independent third-party certification to the occupational health and safety standard OHSAS 18001.

ISO 13485:2016 Medical Devices - Quality Management Systems

ISO 13485 is a stand-alone QMS standard, derived from the internationally recognized and accepted ISO 9000 quality management standard series. ISO 13485 adapts the ISO 9000 process-based model for a regulated medical device manufacturing environment. While ISO 13485 is based on the ISO 9001 process model concepts of Plan, Do, Check, Act, it is designed for regulatory compliance. It is more prescriptive in nature and requires a more thoroughly documented quality management system.

ISO 13485 was written to support medical device manufacturers in designing quality management systems that establish and maintain the effectiveness of their processes. It ensures the consistent design, development, production, installation, and delivery of medical devices that are safe for their intended purpose.



GDPMDS - Good Distribution Practice for Medical Devices

The Good Distribution Practice for Medical Devices (GDPMDS) based on SS 620:2016 Standard is a mandatory audit for any organizations involved with importing, wholesale and distribution of medical devices prior to their license application. Certification against GDPMDS qualifies that products are consistently stored, transported and handled under suitable condition as required by the marketing authorisation or product specification.


In an effort to provide such assurance, organizations will require more than a few quality manuals. Organization needs to include appropriate procedures, suitably qualified personnel, correct processes / facilities / equipment as well as clear and timely documentation, to credibly demonstrate the consistency of quality assurance.


Organizations certified to ISO 13485 will not need to apply for GDPMDS and will find that they have partially fulfilled the GDPMDS requirements. You may want to visit the HSA website to find out more on the difference between GDPMDS and the other standards; and organizations will need to fill the gap before they can be considered compliant.

TL 9000 - Quality Management System for Telecommunication

Globalization of the telecommunications industry is driving the need to apply a common set of quality requirements throughout the supply chain. TL 9000 addresses this need and is synonymous with reduced costs, improved performance and enhanced customer/ supplier relationships.

Representatives from major stakeholders decided that only by defining specific quality needs and setting clear goals and objectives could the telecommunications industry promote a culture for continual improvement.

TL 9000 defines the telecommunications quality system requirements for the design, development, production, delivery, installation and maintenance of products and services. This also includes performance and cost-based measurements that measure reliability and quality performance. 

TL 9000 is only relevant to those organizations currently engaged in work within the telecommunications industry and who want to implement a certified management system with international recognition.

ISO 50001:2018 Energy Management Systems

Rising energy costs and increasing regulatory press to reduce greenhouse gas emissions are making the need for effective energy management a priority for all organisations.

Specifically ISO 50001 will:​

  • Significantly reduce energy costs through measurement and management of energy consumption

  • Promote energy efficiency throughout the supply chain

  • Evaluate and prioritise new energy-efficient technologies

  • Increase your range of new business opportunities and meet contractual obligations

  • Increase stakeholder confidence and enhance reputation

ISO 50001 can be used in isolation or in conjunction with ISO 14001. Whilst ISO 14001 will help you identify and manage the generic environmental aspects, ISO 50001 offers a very specific focus in the area of energy.

ISO 50001 will help you to implement the processes necessary to understand your baseline energy usage and establish an energy policy, action plans, targets and energy performance indicators for reducing energy consumption.

So if energy is a significant cost to your business then ISO 50001 may be an appropriate first step or a valuable addition to your existing environmental management system.

ISO 14971 - Risk Management for Medical Devices

ISO 14971 is an international standard for risk management of medical devices. It is recognized by the US Food and Drug Administration (FDA), European authorities, Health Canada, the Australia Therapeutic Goods Administration and other regulators as the "de facto" standard for risk management of medical devices. ISO 14971 is an integral part of a quality system and should be incorporated into the life cycle process of medical devices. 


The following are some benefits from implementing ISO 14971:

  • Implement ideal methods of reducing risk for all stakeholders

  • Develop devices and therapies that are proven effective in the industry

  • Manage speed and cost to market

  • Optimize speed of iteration

  • Streamline the regulatory process that will enable entry to selected markets

If you have already implemented an ISO 13485 quality management system, we can assist with integrating ISO 14971 with your existing quality management system.

ISO 22000:2018 - Food Safety Management System

ISO 22000:2018 sets out the requirements for a food safety management system and can be certified to. It maps out what an organization needs to do to demonstrate its ability to control food safety hazards in order to ensure that food is safe. It can be used by any organization regardless of its size or position in the food chain in order to provide customer confidence in the product. This is becoming more & more important as customers demand safe food and food processors require that ingredients obtained from their suppliers to be safe.

Some of the major changes to the standard include changes to its structure as well as clarifying key concepts such as:

  • The new version of ISO 22000 follows the same structure as all the other ISO management system standards, the High Level Structure (HLS).

  • The standard now includes a different approach to understanding risk.

  • The standard clarifies the Plan-Do-Check-Act cycle, by having two separate cycles in the standard working together: one covering the management system and the other, covering the principles of HACCP.

  • A clear description is given of the differences between key terms such as: Critical Control Points, Operational Prerequisite Programmes and Prerequisite Programmes.

Chefs in Action

MDSAP - Medical Device Single Audit Program

Recognition of the need for a global program for medical devices has led to the development of the Medical Device Single Audit Programme (MDSAP). The Medical Device Single Audit Program (MDSAP) was developed by a group of medical device regulators to allow recognized third-party Auditing Organization to conduct a single audit of a medical device manufacturer that will cover ISO 13485:2016 and that satisfies the requirements of multiple regulatory jurisdictions.

The purpose is to help ensure the safety and quality of medical devices, and raise standards around the globe.

The regulatory authorities that are currently participating in the MDSAP Program are: Australia (TGA), Brazil (ANVISA), Canada (Health Canada), US (FDA) and Japan (MHLW and PMDA).​

Manufacturers should implement applicable requirements and may perform internal audits using the MDSAP audit documents (Audit Model and Companion document) available on the FDA Website.​

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Food Safety word cloud collage, concept

FSSC 22000 - Food Safety System Certification

The FSSC 22000 Food Safety System Certification provides a framework for effectively managing your organization's food safety responsibilities. FSSC 22000 is fully recognized by the Global Food Safety Initiative (GFSI) and is based on existing ISO Standards. It demonstrates your company has a robust Food Safety Management System in place that meets the requirements of your customers and consumers.

FSSC 22000 is fully based on the international, independent standards: ISO 22000, ISO 22003 with sector specific technical specifications for Prerequisite Programs (PRPs) and additional scheme requirements.​

The FSSC 22000 scopes define the requirements necessary to ensure a management system is in place to meet the demands of regulators, food business clients and consumers.


Organizations throughout the food supply chain can benefit from FSSC 22000 certification, regardless of their size or complexity.

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21 CFR Part 820 is part of the Current Good Manufacturing Practice (CGMP) regulations. It ensures that all medical devices created and developed within the US market are safe and follow satisfactory quality processes at all stages of development.

This regulation is a requirement for all medical device manufacturers. Being subject to inspection from the FDA, non-compliance or being found to fall short of the minimum standards will result in receiving a warning letter which will also be publicly shared on the FDA website. This means that distributers and patients can access this information to alert them of any possible safety concerns with their medical devices. As a manufacturer, this is of course something that you want to avoid as the reputational damage has the potential to be long lasting and negatively impact your performance within the market.

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